About

UnitedCalls We stand out because we strive to continually exceed expectations for our clients and their customers.


UnitedCalls Distinctly Unique

Seamless Bond
Of Better
Customer
Satisfaction

WHO WE ARE

UnitedCalls is a 100 % USA based call center, marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. We do this by creating personalized and relevant dialogue throughout the entire customer journey. We apply our passion for creating remarkable long-standing engagements to four distinct areas along the customer journey – lead generation, lead nurturing, sales and customer support. Our solutions complement each other for the total customer experience. Sourced individually or leveraged together, our focus is to deliver on your desired outcome. We are PCI and HIPAA compliant.

Outbound

Call Center

Outbound Call Center Services

Tele-marketing is not a bad word. It is not about making spam calls or about disturbing consumers in their day to day life. Tele-marketing is a marketing technique that can be used effectively and with prior permission to contact customers.

We provide our customers with specialist outbound contact for specific initiatives. We do not provide any cold calling services unless prospects have specifically pre-opted in a program being run by the brand. Outbound contact includes

Inbound

Call Center

Live agent handle inbound calls

Through this process, we deploy dedicated phone based representatives to handle inbound queries and calls from consumers, trade partners, dealers and employees of our clients based on processes set up and outsourced to our call centre. The representatives handling calls are dedicated to the process and are extensively and continuously trained on the processes, the kinds of queries that they may encounter, the exception management processes, the escalation processes and the frequently asked questions

Web

Enabled

Chat Outsource

UnitedCalls focuses on providing your audience with the best customer experience. Our team consists of trained professionals who can deliver true personalization to each and every client of your business. Our finest customer engagement practices allow us to not only promise the best customer satisfaction rate but also guarantee an ongoing upturn in lead generation.